Content Designer II

About the role

A content design role embedded in a product team, shaping clear and trustworthy experiences across web and native apps. The designer helps customers understand financial products through precise UX writing and content strategy.

What you will do

• Shape user flows, information architecture, content hierarchy and UX writing across web and app
• Write clear, accurate and human content for in-product flows, notifications, emails and messages
• Partner with design, research, product, engineering, brand, legal and compliance teams
• Use research, experimentation and customer feedback to improve content decisions
• Take part in design sprints, critiques and content reviews as an advocate for clarity
• Contribute to style guides, writing guidelines and reusable content patterns

What they look for

• At least two years in content design, UX writing, content strategy or information architecture
• Experience designing for both web and native digital products
• A portfolio showing strong UX writing craft and shipped product experiences
• Strong writing skills, customer empathy and product thinking
• Ability to explain rationale clearly and advocate for simple, transparent experiences