A large enterprise networking technology companyHiring

Critical Account ACE Engineer

  • Houston, TX
  • Senior
  • Posted 9 days ago
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In one line

Senior technical advisor for big enterprise accounts, fixing network and security problems on site and remotely; based anywhere in the US near a major airport, with travel up to 40%.

About the role

Suits an engineer with a decade or more in enterprise networking who likes being the person customers call when designs go wrong. Much of the work is reviewing configurations and untangling hardware and software faults alongside escalation teams.

At a glance

Pay
Not stated in the posting
Location
Houston, TX
Seniority
Senior
Skills
IPSec, SSL/TLS, RADIUS, LDAP, DNS
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Act as the senior technical contact for customers in the critical account program
  • Spot flawed designs and misconfigurations, then advise on how to fix them
  • Troubleshoot software and hardware defects with customers and escalation engineers, remote or on site
  • Review customer configurations and flag problems quickly
  • Build trusted relationships with customers and across internal teams
  • Travel up to 40%, varying with release cycles and hardware launches

What they look for

  • Degree in mechanical or electrical engineering, computer science, or equivalent experience
  • Roughly 10 to 15 years or more of relevant experience
  • Deep knowledge of enterprise networking, such as 802.11 wireless design and troubleshooting across current protocols
  • Familiarity with security technologies including IPSec, SSL/TLS, PKI, 802.1X, RADIUS and LDAP
  • Understanding of DNS, DHCP, spanning tree, access control, routing protocols and VPNs
  • WAN and data center design experience, including spine/leaf topologies and virtualization

A typical week

  • Review customer network designs and configurations and write up recommended fixes
  • Join remote or on-site troubleshooting sessions on open defects
  • Meet customer teams and internal engineering groups to keep escalations moving
  • Travel to customer sites, up to 40% of the time depending on the release cycle

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Questions about this job

Where is this job based?

The posting lists Critical Account ACE Engineer as a role based in Houston, TX, United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a senior role. The posting asks for: degree in mechanical or electrical engineering, computer science, or equivalent experience; roughly 10 to 15 years or more of relevant experience; deep knowledge of enterprise networking, such as 802.11 wireless design and troubleshooting across current protocols. Skills it names include IPSec, SSL/TLS, RADIUS, LDAP.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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A large enterprise networking technology companyHouston, TX
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