AsanaHiring

Customer Success Manager (AI Success Architect)

  • Remote, United States
  • Lead
  • Posted yesterday
In one line

Post-sales role guiding around 50 large accounts to real AI adoption and measurable results, remote in some US states or hybrid in the Midwest.

About the role

Ownership covers the whole customer lifecycle for a book of enterprise accounts, from joint success plans to renewal risk. Success looks like steady AI usage tied to clear 30/60/90-day benchmarks and business outcomes, not just logins.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
AI agents, Workflow automation, Model Context Protocol, Change management, Program management
Posted
3 Nov 2026
Last checked
3 Nov 2026

What you will do

  • Run joint success plans and business reviews that tie customer goals to measurable value.
  • Map customer workflows onto AI features and MCP integrations to cut manual work.
  • Lead change programs and enablement so adoption lasts, tracking usage against baselines.

What they look for

  • Track record with complex, high-value accounts and both technical and business stakeholders.
  • Comfort with pricing, ROI and consumption-based commercial talks at senior level.
  • Understanding of how AI agents work and where workflow automation pays off.

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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: track record with complex, high-value accounts and both technical and business stakeholders; comfort with pricing, ROI and consumption-based commercial talks at senior level; understanding of how AI agents work and where workflow automation pays off. Skills it names include AI agents, Workflow automation, Model Context Protocol, Change management.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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