UpKeepHiring

Customer Success Manager

  • Los Angeles, CA
  • Lead
  • Posted 6 days ago
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In one line

Customer success role covering a portfolio of accounts in a medium-touch model, focused on adoption, retention and expansion. Hybrid, in office on Wednesdays.

About the role

Product adoption and account health for a dedicated book of business, with proactive outreach to reduce churn and find expansion. Success is measured by revenue retention, revenue expansion and engagement.

At a glance

Pay
Not stated in the posting
Location
Los Angeles, CA
Seniority
Lead
Skills
Customer success, SaaS, Account management, Product adoption, AI tools
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Manage a dedicated book of business under a medium-touch engagement model.
  • Act as a product expert and drive adoption of the core platform and add-on products.
  • Meet quarterly engagement metrics and weekly targets for customer meetings and talk time.
  • Reach out to quiet accounts to check needs, satisfaction and partnership health.
  • Deliver product walkthroughs and training sessions, and use AI tools daily to prepare for meetings.

What they look for

  • Able to secure verbal renewal commitments and move at-risk accounts out of churn or downgrade status.
  • Comfortable engaging customers by email, phone, video, webinars and occasional onsite visits.
  • Can accelerate adoption for newly onboarded accounts.
  • Works well with cross-functional teams as the customer's main advocate.

How Keywordise applies for you

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  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job zexaamppnn
How to connect

Questions about this job

Where is this job based?

The posting lists Customer Success Manager as a role based in Los Angeles, CA, United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: able to secure verbal renewal commitments and move at-risk accounts out of churn or downgrade status; comfortable engaging customers by email, phone, video, webinars and occasional onsite visits; can accelerate adoption for newly onboarded accounts. Skills it names include Customer success, SaaS, Account management, Product adoption.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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