Remote job · IT and software
Customer Support Consultant
In one line: Customer Support Consultant is a remote role in Spain at a global customer and technical support provider.
- Remote (Spain)
- A global customer and technical support provider
- Posted 16 Oct 2026
Apply with Keywordise AI
Upload your CV and Keywordise tailors your CV and cover letter to this job and applies for you. 7-day free trial, no card.
Apply with Keywordise AIPrefer your AI assistant? Apply from Claude or ChatGPT
Add Keywordise to your assistant as a connector, sign in, then send it this prompt. It applies for you through Keywordise.
https://keywordise.com/mcpApply to Keywordise job ctodt7ltj5About the role
Handles front line support for a fintech software company serving financial institutions, managing tickets and helping business clients resolve technical issues from a home office.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Spain
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Monitor and manage incoming tickets in Zendesk and send first replies within agreed service levels
- Gather issue details such as screenshots, software versions, reproduction steps and expected versus actual results
- Carry out basic troubleshooting and reproduce problems in testing environments
- Answer common questions using documentation and user guides
- Escalate complex cases to higher support tiers, QA, developers or product teams and follow up to resolution
- Log and track bug tickets in Azure DevOps and keep customers updated on request progress
What they look for
- Excellent spoken and written English
- Strong practical knowledge of Zendesk
- Familiarity with fintech
- Understanding of ticket management, service levels, escalation and support workflows
- Based in the EU, willing to undergo a criminal background check, with a personal computer of at least 8Gb RAM and stable internet of at leas
Nice to have
- FinTech or financial software experience
- General understanding of financial products and operations
- Experience with Azure DevOps
- Experience reproducing software bugs or improving Zendesk workflows, macros and automations
Benefits
- Fixed Monday to Friday schedule, 9 AM to 5 PM GMT+2
- Fully remote work within the EU
- Inclusive international environment
- Compensation in USD
Questions about this job
Is this job fully remote, and from where?
Yes, it is listed as remote, aimed at candidates in Spain.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: excellent spoken and written English; strong practical knowledge of Zendesk; familiarity with fintech.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
How it works
- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
- 2We tailor your applicationKeywordise writes a CV and a cover letter for this job from your real experience.
- 3We apply for youYour application goes to the employer and you follow it in your dashboard.
More remote IT and software jobs
- Software Engineer II, Fullstack (Ads Platform)A consumer payments and shopping technology company · Remote (Canada)
- Senior PK AnalystA clinical development services provider · Remote (China)
- Senior Business AnalystA healthcare technology solutions provider · Remote (Mexico)
- Senior Mainframe Systems Programmer, AdabasA mainframe IT services provider · Remote (US)
- Staff Software Engineer, Data Systems (Python)A marketing intelligence platform for eCommerce brands · Remote (Canada)
- Senior API DeveloperA government IT services contractor · Remote, worldwide
Browse more: Remote IT and software jobs · Remote jobs in Spain · Remote IT and software jobs in Spain
Explore more: remote jobs, the Keywordise Job Market Index, the blog.