Remote job · IT and software
Customer Support Consultant
In one line: Customer Support Consultant is a remote role in Poland at a global customer support outsourcing provider.
- Remote (Poland)
- A global customer support outsourcing provider
- Posted 16 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job ykd4nmdrnnAbout the role
Provide first-line support for a fintech client serving depositary banks and fund administrators, handling tickets and helping shape support processes while working remotely.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Poland
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Monitor and manage incoming tickets in Zendesk
- Send first responses within agreed SLAs
- Gather issue details such as screenshots, versions and reproduction steps
- Troubleshoot and reproduce issues in testing environments
- Escalate complex cases and follow up until resolved
- Track bug tickets in Azure DevOps and suggest workflow improvements
What they look for
- Excellent spoken and written English
- Customer support experience, preferably in B2B SaaS or software
- Strong practical Zendesk knowledge
- Familiarity with fintech
- Understanding of ticket management, SLAs and escalation procedures
- Based in the EU and willing to undergo a background check
Nice to have
- FinTech or financial software experience
- Understanding of financial products and operations
- Azure DevOps experience
- Experience reproducing software bugs or improving Zendesk workflows
Benefits
- Fixed Monday to Friday schedule, 9 AM to 5 PM GMT+2
- Fully remote work within the EU
- Compensation in USD
- Referral rewards
- Internal health policy and support for development
Questions about this job
Can I do this job remotely, and from which countries?
Yes. The posting lists Customer Support Consultant as a remote role for candidates in Poland.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: excellent spoken and written English; customer support experience, preferably in B2B SaaS or software; strong practical Zendesk knowledge.
How do I apply with Keywordise AI?
Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.
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