BugcrowdHiring

Customer Support Engineer

  • USD 59,520 to 74,400 per year
  • Remote, United States
  • Entry-level
  • Posted 6 days ago
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In one line

Entry-level support role at a security software firm, answering customer and researcher questions by ticket, email and video; fully remote.

About the role

Suits someone curious and calm who wants to grow technical skills under senior guidance. Good work means clear answers, tidy documentation and steady improvement of internal workflows.

At a glance

Pay
USD 59,520 to 74,400 per year
Remote scope
Remote, United States
Seniority
Entry-level
Skills
Bash, SSH, Grep, Jira, SAML, APIs, SSO, 2FA
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Be the first responder to customer and researcher issues over tickets, email and video, handling routine L0 to L2 questions
  • Apply known workarounds for common problems and write repeatable fixes into the knowledge base
  • Help refine internal workflows and documentation so issues get resolved faster

What they look for

  • Up to two years in technical support, a customer-facing role or a technology-adjacent job
  • Comfort with command-line tools such as Bash, SSH and grep, plus some exposure to Jira, SAML, APIs or SSO and 2FA
  • Clear writing and speaking, good time management and composure when things get busy

Nice to have

  • Interest in cybersecurity, vulnerability types or ethical hacking

How Keywordise applies for you

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
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  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Customer Support Engineer as a remote role for candidates in the United States.

What does this job pay?

The posting states USD 59,520 to 74,400 per year.

What experience is needed?

It is an entry-level role. The posting asks for: up to two years in technical support, a customer-facing role or a technology-adjacent job; comfort with command-line tools such as Bash, SSH and grep, plus some exposure to Jira, SAML, APIs or SSO and 2FA; clear writing and speaking, good time management and composure when things get busy. Skills it names include Bash, SSH, Grep, Jira.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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BugcrowdRemote, United States
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