Customer Support Representative, Dutch Speaker

About the role

Remote customer support role for Dutch speakers, focused on listening carefully, explaining next steps and handling billing and account questions.

What you will do

• Check internal knowledge articles before answering
• Monitor personal quality scores and act on feedback
• Keep customers updated on timescales and next steps
• Handle billing and account questions accurately

What they look for

• Fluent Dutch
• Good English for internal tools and written documentation
• Basic computer skills and comfort with web based tools
• Ability to stay organised across several cases at once
• Patience and a helpful manner in difficult conversations
• A quiet workspace and reliable internet connection