Remote job · IT and software
Customer Support Specialist, Bilingual (Spanish), Contract
In one line: Customer Support Specialist, Bilingual (Spanish), Contract is a remote role in the United States at a growing software startup.
- Remote (US)
- A growing software startup
- Posted 16 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job yifvpgrlq4About the role
A contract role providing frontline support to customers in English and Spanish through phone and chat. The specialist resolves inquiries, troubleshoots issues, and helps ensure a high-quality customer experience.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Deliver customer support via phone and chat in both English and Spanish
- Troubleshoot complex issues and provide solutions for customers and internal teams
- Build product knowledge by staying current on new features and enhancements
- Track and update support tickets and activities in the CRM
- Work with sales, customer success, onboarding, and product teams to improve the customer journey
What they look for
- One to three years of bilingual customer support experience
- Excellent communication and creative problem-solving skills
- Experience handling a high volume of customers by phone, email, and chat
- Confidence and patience in customer interactions
- A solution-oriented and innovative mindset
Nice to have
- Experience in a fast-paced startup environment
- Experience with Intercom
Questions about this job
Can I do this job remotely, and from which countries?
Yes. The posting lists Customer Support Specialist, Bilingual (Spanish), Contract as a remote role for candidates in the United States.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: one to three years of bilingual customer support experience; excellent communication and creative problem-solving skills; experience handling a high volume of customers by phone, email, and chat.
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