Remote job · IT and software
Customer Support Specialist
In one line: Customer Support Specialist is a remote role in Vietnam at a multi-regulated online trading broker.
- Remote (Vietnam)
- A multi-regulated online trading broker
- Posted 8 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job mju6wsr5a3About the role
A remote customer support role answering client queries about trading products and platforms by phone, email and live chat across rotating shifts.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Vietnam
- Posted8 Oct 2026
- Last checked18 Oct 2026
What you will do
- Identify problems and answer incoming customer queries by telephone, email and live chat
- Explain to clients how to use the company website and trading platforms
- Discuss the company's products and services with clients across channels
- Support other departments as needed
What they look for
- Excellent written and spoken English
- Strong communication skills over live chat, email and phone
- Customer-focused mindset with good problem-solving ability
- Available for rotating shifts Monday to Friday between 6:00 AM and 4:00 PM UTC+8
- Able to work public holidays and one weekend day each month
Nice to have
- Prior customer support experience, especially in forex, CFDs or financial services
Benefits
- Fully remote work
- Training budget and continuous personal development
- Regular salary reviews and performance-based incentives
- Multicultural team with approachable leadership and team activities
Questions about this job
Can I do this job remotely, and from which countries?
Yes, it is listed as remote, aimed at candidates in Vietnam.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: excellent written and spoken English; strong communication skills over live chat, email and phone; customer-focused mindset with good problem-solving ability.
How do I apply with Keywordise AI?
Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.
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- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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