GranumHiring

Customer Support Specialist

  • Remote, North America
  • Entry-level
  • Posted 2 days ago
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In one line

Tier 1 support role for a software company in the green industry, answering phone, email and chat tickets; fully remote in the US or Canada.

About the role

Someone who likes troubleshooting and calming frustrated users will fit well here. The job is about resolving issues quickly, passing real bugs to developers and helping build the support knowledge base.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, North America
Seniority
Entry-level
Skills
SaaS, Ticketing Systems, Technical Writing
Posted
27 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Handle first-line questions by phone, email, chat and the ticketing system across several products
  • Pass bugs to the development team when they show up in the product
  • Write and update FAQs, help centre articles, training material and internal docs

What they look for

  • A bachelor's degree or equal experience
  • A record of diagnosing and solving technical problems in a SaaS product

Benefits

  • Remote work across the US and Canada

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

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ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job sirwdacfkg
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in North America.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: a bachelor's degree or equal experience; a record of diagnosing and solving technical problems in a SaaS product. Skills it names include SaaS, Ticketing Systems, Technical Writing.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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