An insurance and financial services companyHiring

Implementation Analyst

  • Remote, United States
  • Mid-level
  • Posted 5 days ago
In one line

Customer-facing role onboarding new small-case employee benefits groups, from sold-case details through contract, billing and handover to service.

About the role

New benefits groups need accurate contracts and billing from day one, so this job guides each customer through installation and flags process fixes along the way.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Salesforce, Benefits administration, Case management, Project management, Contract setup, Billing
Posted
24 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Send accurate group data to policyholder services and work through the scrub process
  • Walk customers through contract review, billing setup and service tools
  • Install new groups and hand them to the assigned account specialist

What they look for

  • High school diploma or equivalent; bachelor's degree preferred
  • 3 or more years in group insurance, including employee benefits and direct customer contact
  • Experience with Salesforce or a similar CRM
  • Record of resolving customer issues and handling complex onboarding

Nice to have

  • Familiarity with contract setup, billing or policyholder services operations
  • Comfort working with cross-functional teams in a process-driven setting

Benefits

  • Medical, dental, vision and a 401(k) with company matching
  • Annual incentive bonus and paid time off that grows with tenure
  • Paid parental leave and adoption or surrogacy assistance

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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: high school diploma or equivalent; bachelor's degree preferred; 3 or more years in group insurance, including employee benefits and direct customer contact; experience with Salesforce or a similar CRM. Skills it names include Salesforce, Benefits administration, Case management, Project management.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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