Implementation Business Analyst II

About the role

Serve as a trusted advisor linking agency goals with software, configuring a public safety SaaS platform and helping deployment teams deliver successful implementations.

What you will do

• Configure customer systems so agencies reach their operational goals
• Document business processes, user stories, workflows and functional needs
• Gather complex requirements and shape solutions with architects, project managers and product teams
• Test proposed solutions for impact and feasibility and document acceptance testing and training
• Turn business needs into solid technical configurations and troubleshoot issues

What they look for

• Degree in business, operations, computer science or engineering, or comparable experience
• Two to three or more years of SaaS implementation work
• Background in or alongside law enforcement
• Experience with process improvement or guiding teams through change
• Outcome-focused thinker comfortable making hard tradeoffs
• Willing to pass a criminal justice information background check and handle sensitive data

Benefits

• Competitive pay and a 401k with employer matching