FullsteamHiring

Manager, Customer Support

  • Remote, United States
  • Lead
  • Posted 7 days ago
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In one line

Lead a customer support team for a point-of-sale product used by craft beverage and hospitality businesses.

About the role

The team handles customer contacts from first touch to resolution for taprooms, brewpubs and online ordering. The manager turns department goals into team targets and owns escalations.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Customer Support, CSAT
Posted
28 Oct 2026
Last checked
30 Oct 2026

What you will do

  • Lead the support team through one-on-ones, coaching and performance reviews
  • Set service standards and turn department goals into team deliverables
  • Plan staffing, schedules, on-call rotations and holiday coverage
  • Track response time, CSAT, first-contact resolution, backlog and quality
  • Own escalation management for complex or at-risk customer cases

What they look for

  • Experience leading a customer support team
  • Track record managing support KPIs and improvement plans
  • Ability to partner with Product, Engineering, Customer Success and Sales

A typical week

  • Monitoring queues and shifting resources in real time
  • Coaching staff and running regular one-on-ones
  • Reviewing KPI trends and acting on gaps
  • Handling escalations and keeping customers informed

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job ppwoutyatv
How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Manager, Customer Support as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: experience leading a customer support team; track record managing support KPIs and improvement plans; ability to partner with Product, Engineering, Customer Success and Sales. Skills it names include Customer Support, CSAT.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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