DevotedHiring

Member Service Guide Supervisor

  • Remote, United States
  • Lead
  • Posted 6 days ago
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In one line

Lead a frontline team of member support guides in either an inbound call center or digital channels, coaching them on quality and care.

About the role

Guides answer benefit questions, connect members to providers and help with enrollment. The supervisor keeps service levels, compliance and team morale in balance while handling escalations.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Coaching, Compliance
Posted
29 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Coach guides through one to ones, observations and call reviews, adapting your style to each person
  • Track quality, productivity, compliance and attendance metrics and act on gaps
  • Handle escalated member interactions and turn them into coaching moments
  • Pilot AI and automation tools and help the team adopt them

What they look for

  • Bachelor's degree or equivalent experience leading in a metrics-driven call center or high volume service setting
  • Strong empathy and professionalism for sensitive conversations, working as a hands-on player-coach
  • Proactive ownership and the ability to read operational data and turn it into coaching

How Keywordise applies for you

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Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
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Connector URL
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ChatGPT

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Connector URL
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Muse

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Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: bachelor's degree or equivalent experience leading in a metrics-driven call center or high volume service setting; strong empathy and professionalism for sensitive conversations, working as a hands-on player-coach; proactive ownership and the ability to read operational data and turn it into coaching. Skills it names include Coaching, Compliance.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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