Operations and Client Success Project Manager

About the role

Own client delivery operations for a community management and marketing firm, keeping every account running smoothly. Improve internal workflows and use AI and no-code automation to support service quality.

What you will do

• Act as the operational backbone for client delivery
• Track account deliverables and keep internal processes efficient
• Use no-code AI tools and automations to streamline daily operations
• Resolve problems proactively before clients raise them
• Ensure clients receive a consistent, high-quality experience

What they look for

• At least two years coordinating projects, managing accounts or running operations in a marketing or creative agency
• Strong client-first attitude and proactive problem solving
• Genuine interest in AI tools and no-code automation platforms
• Hands-on experience with Notion, Asana, Airtable or comparable workspace tools
• Fluent professional English, written and spoken
• Active Reddit user who understands the platform's culture

Benefits

• Ten days of paid time off each year
• Standard US public holidays off