Operations and Client Success Project Manager

About the role

Act as the backbone of client delivery operations for a community management and marketing firm. Ensure a seamless client experience while improving internal workflows and tracking deliverables.

What you will do

• Keep client delivery operations running smoothly and consistently
• Optimize internal workflows and track account deliverables
• Use no-code AI tools and automations to streamline everyday operations
• Solve client problems proactively before they are noticed
• Coordinate projects and manage accounts for agency clients

What they look for

• At least two years in project coordination, account management or operations at a marketing or creative agency
• A client-first mindset with a proactive approach to problem solving
• Genuine enthusiasm for AI tools and no-code automation platforms
• Ability to use AI, no-code frameworks and prompt logic in daily work
• Hands-on experience with Notion, Asana, Airtable or similar tools
• Fluent professional written and spoken English

Benefits

• Ten days of paid time off per year
• Standard US official holidays off