Operations Specialist

About the role

Oversee the back end operations of autonomous AI fundraisers, applying fundraising knowledge to keep donor communications accurate and aligned with each client's strategy.

What you will do

• Run back end operations for virtual engagement officers, including human review and AI training
• Apply donor engagement expertise so outreach is accurate, personal and on strategy
• Handle onboarding, asset collection, content development and ongoing account management
• Review donor data, organisational information and fundraising content
• Support launch and continuous improvement of donor engagement campaigns
• Work with customers to resolve issues and gather information

What they look for

• Direct fundraising experience as a frontline fundraiser or in advancement communications
• Understanding of what motivates nonprofit donors and donor centric communication
• Proven comfort as a super user of technology in past roles
• Strong time management and ability to switch tasks independently