Constellation SoftwareHiring

Payment Technical Support Agent

  • USD 70,000 to 80,000 per year
  • Remote, Canada
  • Mid-level
  • Posted 2 weeks ago
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In one line

Second-tier technical support for a payments company, handling hard API and transaction problems for merchants and developers; fully remote.

About the role

The role is the escalation point above first-line support, so the work centres on diagnosing gateway, webhook and tokenization faults and feeding what you find back to engineering and product.

At a glance

Pay
USD 70,000 to 80,000 per year
Remote scope
Remote, Canada
Seniority
Mid-level
Skills
REST APIs, JSON, Webhooks, Postman, Splunk, Zendesk, Jira, SQL
Visa
No sponsorship
Posted
21 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Take over technical cases that first-line support could not solve
  • Dig into logs, API calls and transaction records to find the root cause
  • Work with engineering, QA and product to get fixes shipped
  • Help merchants set up integrations and SDKs correctly
  • Keep internal docs and the knowledge base up to date
  • Join an on-call rotation when needed

What they look for

  • Two to four years in technical support or client-facing engineering
  • Fluent with REST APIs, JSON, authentication and webhooks
  • Know how settlement, chargebacks, tokenization and PCI compliance work
  • Hands-on with Postman, Splunk or similar debugging tools
  • Comfortable in Zendesk, Jira or Salesforce ticketing systems
  • Clear writing and speaking, and able to work alone or in a team

Nice to have

  • Experience with Stripe, Adyen or Authorize.Net
  • Basic Python or SQL

Benefits

  • Medical, dental, vision and life insurance
  • 15 vacation days, 5 sick days and 1 personal day a year
  • Employee share program

A typical week

  • Triage escalated tickets from merchants and partners
  • Trace failed transactions through logs and API responses
  • Pair with engineering on bugs that need a code fix
  • Write up recurring issues for the product team

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Claude

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Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in Canada.

What does this job pay?

The posting states USD 70,000 to 80,000 per year.

What experience is needed?

It is a mid-level role. The posting asks for: two to four years in technical support or client-facing engineering; fluent with REST APIs, JSON, authentication and webhooks; know how settlement, chargebacks, tokenization and PCI compliance work. Skills it names include REST APIs, JSON, Webhooks, Postman.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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Constellation SoftwareRemote, Canada
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