Remote job · IT and software
Product Support Specialist I
In one line: Product Support Specialist I is a remote role in the United States at a health technology imaging company.
- Remote (US)
- A health technology imaging company
- Posted 15 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job aj6ulzmtcuAbout the role
A first line support role for clinical and operational users of a medical imaging product. The specialist resolves incoming requests, documents defects and works with engineering and clinical colleagues to keep users running.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, United States
- Posted15 Oct 2026
- Last checked19 Oct 2026
What you will do
- Act as the initial contact for clinical and operational staff through the ticketing system
- Sort tickets by severity and impact, fix what is possible and meet service level targets
- Reproduce reported faults, collect the details engineers need and write clear defect reports
- Pass complex issues to engineering and help push them to resolution
- Assist incident handling by gathering user information, updating status pages and explaining impact simply
- Use runbooks, FAQs, canned replies, admin tools, dashboards and logs to resolve common problems
What they look for
- One to two years in product support, technical support or a software help desk
- A service mindset with ownership of each issue until it is closed
- Experience working a ticket queue in tools such as Jira, Zendesk or Freshdesk and managing service level targets
- Strong troubleshooting instincts, methodical reproduction and sound escalation judgment
- Comfort with web applications, error messages and basic browser developer tools
Questions about this job
Can I do this job remotely, and from which countries?
The posting lists it as remote for people in the United States.
What does this job pay?
The posting does not state a salary, so there is no figure to quote.
What experience is needed?
The posting asks for: one to two years in product support, technical support or a software help desk; a service mindset with ownership of each issue until it is closed; experience working a ticket queue in tools such as Jira, Zendesk or Freshdesk and managing service level targets.
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