Ping IdentityHiring

Senior Customer Analytics Director

  • Remote, United States
  • Lead
  • Posted 9 days ago
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In one line

Lead individual contributor role owning customer analytics and revenue metrics for a SaaS identity company, working closely with the Chief Customer Officer.

About the role

Customer retention analytics is the core of the job: tying financial and operational data together so leadership can see what is really happening with renewals and revenue.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
ARR, Net Revenue Retention, Data architecture, Reporting
Posted
26 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Own customer performance metrics such as ARR movement, gross and net revenue retention, renewal rates and churn drivers
  • Prepare the data and analytical story for board packs, executive presentations and quarterly business reviews
  • Model renewal and retention variance, with root-cause breakdowns when forecasts miss
  • Build customer health scoring, risk signals and predictive churn analysis

What they look for

  • Deep SaaS financial understanding and experience with recurring revenue datasets
  • Advanced data architecture and reporting skills
  • A record of turning complex data into recommendations for executives

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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: deep SaaS financial understanding and experience with recurring revenue datasets; advanced data architecture and reporting skills; a record of turning complex data into recommendations for executives. Skills it names include ARR, Net Revenue Retention, Data architecture, Reporting.

How do I apply with Keywordise AI?

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