Senior Customer Success Architect

About the role

The role builds consultative relationships with key customers, acting as a trusted advisor on DevSecOps practices and the company's software so clients reach their desired outcomes.

What you will do

• Turn customer business goals agreed before the sale into concrete objectives
• Guide clients through the platform, common practices and relevant use cases
• Advise customers on their journey and on future adoption steps
• Serve as liaison for questions, issues and escalations, involving support or product teams
• Manage a portfolio of accounts to raise adoption, retention, growth and satisfaction
• Help customers build success plans with key goals and indicators, and program manage escalations

What they look for

• Familiarity with Git and common branching strategies
• Knowledge of the software development lifecycle and delivery pipeline
• Understanding of continuous integration and delivery, plus DevSecOps
• Prior customer success experience or a record of improving satisfaction, adoption and retention
• Experience helping customers define and reach business outcomes