A group insurance and benefits providerHiring

Senior Director of Implementation

  • Remote, United States
  • Lead
  • Posted 5 days ago
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In one line

Lead the implementation function for voluntary benefits and claims, owning a value stream that spans several operations teams.

About the role

Fits a leader who can hold senior client relationships together while keeping an eye on cost, retention and contract economics. The role sits across voluntary, service, underwriting, benefits and sales.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Client management, Project management, Lean management, Change management
Posted
30 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Own complex implementation as a value stream and keep delivery strong for customers
  • Make sure implementation teams give clients a consistent, high-quality experience
  • Build tools and service models that support new products across all benefits lines
  • Handle escalations and high-stakes client situations, influencing decisions without direct authority

What they look for

  • Eight or more years in client management plus two or more years leading other leaders
  • Bachelor's degree preferred
  • Experience turning data and metrics into practical business improvements
  • Grasp of revenue drivers, profitability, retention, contract economics and cost to serve

Nice to have

  • Voluntary benefits industry certifications
  • Background in project management, lean management or change management

Benefits

  • Medical, dental, vision and a 401(k) with company matching
  • Annual incentive bonus plan
  • Paid parental leave and adoption or surrogacy assistance

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Senior Director of Implementation as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: eight or more years in client management plus two or more years leading other leaders; bachelor's degree preferred; experience turning data and metrics into practical business improvements. Skills it names include Client management, Project management, Lean management, Change management.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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A group insurance and benefits providerRemote, United States
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