IntercomHiring

Senior Manager, Solutions Engineering

  • Chicago, IL
  • Lead
  • Posted 5 days ago
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In one line

Lead the mid-market and enterprise solutions engineering teams across North America for an AI support platform, mixing strategy with hands-on deal work.

About the role

Owning the go-to-market and technical strategy for solutions engineering, plus building repeatable playbooks and vertical solution architectures that help large brands adopt AI-first support.

At a glance

Pay
Not stated in the posting
Location
Chicago, IL
Seniority
Lead
Skills
Solutions Engineering, Pre-sales
Posted
30 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Set the strategic direction and go-to-market approach for the solutions engineering function.
  • Coach and grow a team of solutions engineers across regions and core verticals.
  • Join strategic deals yourself as a player-coach, covering architecture, demos and product evaluation.
  • Work with sales, product, marketing and R&D on vertical go-to-market motions and solution strategy.
  • Act as executive technical advisor for large customers and carry their needs back to product.

What they look for

  • At least five years of relevant solutions engineering leadership experience.
  • A track record with complex, six-figure sales cycles and technical deal support.
  • Comfort working with C-level stakeholders and translating AI capabilities into business value.

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Questions about this job

Where is this job based?

The posting lists Senior Manager, Solutions Engineering as a role based in Chicago, IL, United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: at least five years of relevant solutions engineering leadership experience; a track record with complex, six-figure sales cycles and technical deal support; comfort working with C-level stakeholders and translating AI capabilities into business value. Skills it names include Solutions Engineering, Pre-sales.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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