OuraHiring

Senior Technical Product Manager, IT Service Management

  • Remote, United States
  • Lead
  • Posted 2 weeks ago
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In one line

Own the internal service management platforms, lead a move to an AI-native tool and extend service management to HR, Finance, Legal and Security; remote in the US.

About the role

Hands-on product work rather than pure strategy. The person will configure and integrate the platform themselves and keep it audit-ready for SOX, SOC 2 and HIPAA controls.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
ITIL, ITSM, ESM, Service Catalog, SLA, Knowledge Management, SOX, SOC 2
Posted
13 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Run the migration off the legacy ITSM tool, covering data model, workflows, catalog, integrations and cutover
  • Set one roadmap and backlog for the platform, with intake and prioritization that service teams can see
  • Design AI agent behavior in service management, including which requests go to humans and the accuracy limits

What they look for

  • Six or more years in IT service management, service platforms or internal tools product roles
  • At least one full ITSM or ESM implementation or migration taken through go-live
  • Solid grasp of ITIL or similar practices and the judgment to compare platforms on merit
  • Hands-on depth in service catalog, workflow and SLA setup, knowledge management and reporting

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

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Connector URL
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Muse

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Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: six or more years in IT service management, service platforms or internal tools product roles; at least one full ITSM or ESM implementation or migration taken through go-live; solid grasp of ITIL or similar practices and the judgment to compare platforms on merit. Skills it names include ITIL, ITSM, ESM, Service Catalog.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

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