United Services Automobile AsnHiring

Service Desk Support Analyst, Intermediate Level

  • Remote, United States
  • Mid-level
  • Posted 3 days ago
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In one line

Service Desk Support Analyst, Intermediate Level is a mid-level remote role in the United States at a financial services provider for the military community.

About the role

The team works inside an ITIL-aligned service management framework, keeping business operations running when applications and systems break. Good work means incidents closed cleanly, reliable service, and a smooth experience for executives and everyday users.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
ServiceNow, ITIL, ITSM, Application Support
Posted
26 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Watch assigned incidents, including the affected configuration items, and help get services back up.
  • Resolve application and software problems of moderate complexity with limited supervision.
  • Run tool training, track service level and operations level agreements, and check support quality.
  • Research customer issues, look at data trends, and work out short and long term fixes with other teams.

What they look for

  • A bachelor's degree, or four years of relevant education and experience instead.
  • Hands-on use of ServiceNow or a similar ITSM platform for incidents, requests and workflows.
  • Troubleshooting experience with business applications and the data behind them.

How Keywordise applies for you

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Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

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  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: a bachelor's degree, or four years of relevant education and experience instead; hands-on use of ServiceNow or a similar ITSM platform for incidents, requests and workflows; troubleshooting experience with business applications and the data behind them. Skills it names include ServiceNow, ITIL, ITSM, Application Support.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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United Services Automobile AsnRemote, United States
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