Harris ComputerHiring

Associate Manager IT Service Delivery

  • Remote, United States
  • Mid-level
  • Posted 6 days ago
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In one line

Manager role running day-to-day IT service desk and desktop support for a client hospital, covering Tier 1 and Tier 2 work and round-the-clock coverage.

About the role

Service quality for one hospital account is the focus, along with the account's financial health. The manager keeps SLAs and OLAs met and builds a team that feels supported.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Working hours
Monday to Friday, 8:00 AM to 7:00 PM EST
Skills
Citrix, Active Directory, ServiceNow, Remedy, ITSM
Posted
23 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Lead daily IT support operations for the client hospital across technical and application support
  • Manage Tier 1 and Tier 2 workflows with round-the-clock coverage and meet SLA and OLA commitments
  • Build client relationships and escalate risks early
  • Recruit, onboard and coach staff, set objectives and review performance against KPIs
  • Find process gaps and drive workflow improvements and automation

What they look for

  • 5 or more years of relevant experience, with 2 to 3 at senior level
  • Skilled with ITSM tools such as ServiceNow or Remedy
  • 0 to 2 years of leadership experience

Nice to have

  • Bachelor's degree preferred

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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States. On hours, the posting says: Monday to Friday, 8:00 AM to 7:00 PM EST.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: 5 or more years of relevant experience, with 2 to 3 at senior level; skilled with ITSM tools such as ServiceNow or Remedy; 0 to 2 years of leadership experience. Skills it names include Citrix, Active Directory, ServiceNow, Remedy.

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