HealthieHiring

Senior Technical Support Representative

  • Remote, worldwide
  • Full-time
  • Senior
  • Posted 8 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Senior role providing technical support for a healthcare software platform, focusing on customer service and troubleshooting, working Pacific Time hours.

About the role

This role handles customer support through email, troubleshooting issues, documenting requests, and collaborating with the team to improve the product experience.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, worldwide
Seniority
Senior
Employment
Full-time
Posted
21 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Provide fast and clear customer support via email
  • Troubleshoot potential bugs and document feature requests
  • Analyze customer data and help them get started with the product
  • Collaborate with the team to improve the product based on customer feedback
  • Occasionally hop on the phone to assist customers directly

What they look for

  • 5-8 years of experience in customer-facing roles at a SaaS business
  • Motivation to work with healthcare technology
  • Belief in the value of quality customer support
  • Eagerness to contribute to customer success
  • Strong understanding of software products

Benefits

  • No quotas or unnecessary processes
  • Hands-on, human-led support with no AI tooling

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 5ldcrgoyp4
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, and the posting does not tie it to one country.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a senior role. The posting asks for: 5-8 years of experience in customer-facing roles at a SaaS business; motivation to work with healthcare technology; belief in the value of quality customer support.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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