Senior UX Designer and Researcher

About the role

A dual-discipline role shaping the evolution of a financial performance management platform. You will research finance users' needs and turn the findings into flows, wireframes and prototypes that reduce friction.

What you will do

• Plan and run generative and evaluative studies such as interviews, usability and concept tests, and surveys
• Recruit participants with product, success and support teams and keep a steady pipeline of customer conversations
• Turn findings into personas, journey maps, opportunity areas and insight summaries
• Track how shipped designs perform using usability metrics, behavioral data and customer feedback
• Maintain a shared research repository so insights stay discoverable and reusable
• Define problems with product and build wireframes, flows, storyboards, mockups and prototypes

What they look for

• A portfolio showing both research and design work and how findings shaped decisions
• Hands-on qualitative methods plus familiarity with surveys and analytics review
• Experience producing personas, scenarios, journey maps and information architecture
• Proficiency in Claude and Figma for wireframing and prototyping