Tait CommunicationsHiring

Service Management Engineer

  • Remote, United States
  • Mid-level
  • Posted 6 days ago
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In one line

Service Management Engineer is a mid-level remote role in the United States at a critical communications technology provider.

About the role

The customer needs someone who knows their critical communications setup well enough to spot risks early, handle incidents, and keep the service delivering what was agreed.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Radio networks, Managed services, Problem management, Network analysis
Posted
29 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Act as the customer's main contact for support, incidents, problems and technical projects.
  • Work with internal support teams and engineers to rank issues and get them fixed quickly.
  • Review performance data and feedback to find risks, trends and chances to improve.
  • Run service reviews, keep documentation current, and help plan upgrades and changes.

What they look for

  • A degree in engineering or comparable hands-on experience.
  • Knowledge of critical communications, radio networks or managed services.
  • Background in incident and problem management, network analysis or technical consulting.
  • Clear communication and a structured way of solving problems under time pressure.

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Muse

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Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Service Management Engineer as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: a degree in engineering or comparable hands-on experience; knowledge of critical communications, radio networks or managed services; background in incident and problem management, network analysis or technical consulting. Skills it names include Radio networks, Managed services, Problem management, Network analysis.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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Tait CommunicationsRemote, United States
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