Software Engineer, Enterprise Apps

About the role

You will build and extend the platforms supporting customer service and compliance operations, developing full-stack services and integrations that improve agent productivity.

What you will do

• Build and ship backend services in Go and gRPC that extend customer experience platform capabilities
• Evaluate, integrate and support third-party SaaS platforms so the tooling ecosystem connects seamlessly
• Collaborate with product, design, security and data teams on complex operational and compliance problems
• Promote engineering best practices including code review, testing, deployment and observability
• Explain technical concepts clearly to non-technical stakeholders across support, product and leadership

What they look for

• Five or more years of software engineering experience with strong Go skills
• Hands-on experience with gRPC, event-driven architectures such as Kafka, and SQL or NoSQL databases
• Ability to contribute to architecture decisions and turn them into reliable high-traffic systems
• Responsible use of generative AI tools with human oversight in daily workflows