Palo Alto NetworksHiring

Staff Customer Engineer

  • Remote, United States
  • Senior
  • Posted 3 weeks ago
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In one line

Senior technical role linking engineering with customer-facing teams, working remotely across regions to fix customer issues and get updates deployed safely.

About the role

Remote setup with teams spread across geographies. The job is about turning live customer problems into engineering fixes and making support less dependent on engineers.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Senior
Skills
Computer Science, Software Engineering, Infrastructure, Debugging
Posted
13 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Diagnose hard bugs and take each issue from report to fix in customer environments
  • Deploy updates safely to customer systems and own the full resolution
  • Help domain consultants run proofs of value, including setup and troubleshooting
  • Build internal tools so support teams can triage simple cases alone

What they look for

  • Degree in computer science, industrial engineering, software engineering or similar, or equal practical experience
  • Solid software engineering background with system-level grasp of architectures, networks and infrastructure
  • Track record debugging complex problems in live production customer setups

How Keywordise applies for you

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  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
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ChatGPT

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Connector URL
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Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
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Muse is available in the US only for now.

Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a senior role. The posting asks for: degree in computer science, industrial engineering, software engineering or similar, or equal practical experience; solid software engineering background with system-level grasp of architectures, networks and infrastructure; track record debugging complex problems in live production customer setups. Skills it names include Computer Science, Software Engineering, Infrastructure, Debugging.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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