InMarketHiring

SVP, Client Success

  • Remote, United States
  • Executive
  • Posted 3 weeks ago
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or apply from Claude / ChatGPT / Muse

In one line

Executive role owning everything that happens after a contract is signed, across activation, measurement and audiences; remote within the US.

About the role

Post-sale delivery and account management sit in one function here, with a single owner for campaign operations, renewals and expansion. The job is to move a client-facing organisation from heroic effort to repeatable systems without losing the relationships built so far.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Executive
Skills
Account management, Client operations, NPS, Net revenue retention, Capacity planning, CRM
Posted
12 Oct 2026
Last checked
2 Nov 2026

What you will do

  • Define the client lifecycle from onboarding through delivery, review and renewal across three business lines
  • Set and track metrics such as on-time delivery, client health, NPS and net revenue retention
  • Own campaign delivery, onboarding, implementation, QA and escalation management
  • Carry retention, renewal and expansion targets by business line and account tier
  • Put AI to work in reporting, QA, insight generation and account research, with human review built in

What they look for

  • Experience scaling a client-facing organisation through stage transitions
  • A record of owning retention and expansion numbers
  • Comfort with delivery margin, cost-to-serve and capacity planning
  • Ability to lead account management and operations leaders
  • Judgment about which work stays human and which can be automated

Nice to have

  • Experience building AI into day-to-day operations rather than pilots

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job pvbhkxtnke
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes, it is listed as remote, aimed at candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is an executive role. The posting asks for: experience scaling a client-facing organisation through stage transitions; a record of owning retention and expansion numbers; comfort with delivery margin, cost-to-serve and capacity planning. Skills it names include Account management, Client operations, NPS, Net revenue retention.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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