Team and Customer Assistant

About the role

An assistant supporting two company founders and the leadership team while also handling customer service and community channels. The role combines executive coordination with front-line customer care across several markets.

What you will do

• Manage the founders' diaries, meetings and travel arrangements
• Plan team events and prepare decks for board and leadership meetings
• Coordinate onboarding for new staff and track team KPIs and reviews
• Handle customer enquiries by email, chat and social media across markets
• Look for ways to improve processes and raise customer satisfaction

What they look for

• A proactive, well organised and solutions-focused approach
• Confidence juggling competing priorities and anticipating needs
• Experience with customer service systems and social channels
• Comfort working independently on a contractor basis
• Availability aligned with Australian business hours

Pay

AUD 1,500 to 2,000 per month