SamsaraHiring

Technical Account Manager

  • Remote, Canada
  • Lead
  • Posted 8 days ago
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In one line

Own the technical relationship with assigned customers using IoT hardware and software, handling their support experience and major incidents; remote from Canada.

About the role

Customers depend on connected operations data to run physical sites, so the work is about keeping their implementations healthy and heading off risk at peak times. The role is the main technical link between the customer and internal teams.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Canada
Seniority
Lead
Skills
APIs, Software troubleshooting
Posted
27 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Improve the support experience for assigned accounts through technical problem solving
  • Is the main technical contact between the company and those customers
  • Learn the products deeply, covering APIs, hardware and software troubleshooting
  • Lead communication and set expectations during significant incidents
  • Keep the customer engagement system up to date and help the team grow

What they look for

  • Technical expertise combined with business sense and a record of customer success
  • Ability to build relationships with customers and account teams
  • Understanding of customer implementations and how to optimize them
  • Willingness to be on point for critical incidents and peak events

How Keywordise applies for you

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Claude

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Connector URL
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Connector URL
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Muse

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Message for Muse
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Prompt
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How to connect

Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Technical Account Manager as a remote role for candidates in Canada.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a lead role. The posting asks for: technical expertise combined with business sense and a record of customer success; ability to build relationships with customers and account teams; understanding of customer implementations and how to optimize them. Skills it names include APIs, Software troubleshooting.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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