Remote job · Management
Technical Adoption Manager
- Remote (Canada)
- A SaaS company serving finance teams
- Posted 9 Oct 2026
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Apply with Keywordise AIAbout the role
Drive product adoption, optimization, and technical health for assigned customers after implementation, acting as a trusted advisor on complex or high-risk accounts.
What you will do
- Guide customers on architecture and configuration changes to get full value from the platform
- Create and execute adoption plans aligned with customer health and renewal strategies
- Own adoption and retention metrics such as net and gross revenue retention and utilization
- Monitor usage and health signals to spot risks and needed interventions
- Resolve technical, configuration, and performance issues with account managers and solution architects
- Support customer education through training, webinars, and enablement that showcase success
What they look for
- Experience with complex customer environments, high-risk accounts, or retention work
- Hands-on work implementing, configuring, or supporting complex SaaS solutions
- Ability to lead technical discussions and guide solution design or remediation
- Strong organization and prioritization across multiple workstreams
- Track record of delivering high-quality customer outcomes
Nice to have
- FP&A or accounting experience
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- 1Upload your CVSign up with Google or your email and add your CV. It takes about a minute.
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