Harris ComputerHiring

Technical Software Support Engineer

  • Remote, United States
  • Mid-level
  • Posted today
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In one line

Support engineer helping customers use intelligence analysis software, solving technical problems and handling escalations in a distributed international team.

About the role

Intelligence analysis software is used in law enforcement, defense and fraud work, so support cases can be complex. The role owns tough customer issues and feeds what it learns back to development and product.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
ITIL, Microsoft Certified, Ticketing systems, Troubleshooting
Posted
29 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Answer customer questions by phone, email and chat and troubleshoot application problems
  • Own escalated issues and coordinate with development, QA and product teams to resolve them
  • Log requests and fixes in the ticketing system and write knowledge base articles
  • Give customers regular updates and follow up until issues are settled
  • Share recurring problem trends with product and development colleagues

What they look for

  • Proven experience in a technical support role
  • Comfort working in a geographically spread international team

Nice to have

  • Certifications such as ITIL or Microsoft Certified

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Claude

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Muse

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Message for Muse
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Muse is available in the US only for now.

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Questions about this job

Is this a remote job, and where can I work from?

The posting lists it as remote for people in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a mid-level role. The posting asks for: proven experience in a technical support role; comfort working in a geographically spread international team. Skills it names include ITIL, Microsoft Certified, Ticketing systems, Troubleshooting.

How do I apply with Keywordise AI?

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