Remote job · IT and software
Technical Support Consultant
In one line: Technical Support Consultant is a remote role in Europe at a global customer and technical support services provider.
- Remote, Europe
- A global customer and technical support services provider
- Posted 16 Oct 2026
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https://keywordise.com/mcpApply to Keywordise job b6sqkovlckAbout the role
You will serve as a technical expert for corporate clients, guiding them through onboarding, data discovery and secure connectivity while resolving complex platform issues. The role combines deep troubleshooting with clear communication to client IT teams and internal engineers.
At a glance
- PayNot stated in the posting
- Remote scopeRemote, Europe
- Posted16 Oct 2026
- Last checked18 Oct 2026
What you will do
- Lead technical onboarding for clients, including data scanning and environment discovery troubleshooting
- Diagnose connectivity problems so metadata can be collected securely from client systems
- Investigate discovery errors such as unreadable security identifiers and advise client IT on directory fixes
- Review logs, error patterns and system behaviour to pinpoint bugs, misconfigurations and access limits
- Explain technical findings clearly to client administrators and internal engineering teams
- Document and escalate unresolved product issues, and track recurring problems to suggest improvements
What they look for
- Excellent English at C1 level or above, spoken and written
- At least two years in technical support, application support or technical account management for B2B software
- Understanding of SaaS and IaaS architecture, network topologies and enterprise access controls
- Ability to use centralized logging tools to trace data flows and isolate connectivity or permission failures
- Strong troubleshooting, problem solving, customer focus and interpersonal skills
Nice to have
- Hands-on LDAP and Active Directory work with PowerShell and ADUC
Questions about this job
Is this job fully remote, and from where?
The posting lists it as remote for people in Europe.
What does this job pay?
No pay range is stated in the posting.
What experience is needed?
The posting asks for: excellent English at C1 level or above, spoken and written; at least two years in technical support, application support or technical account management for B2B software; understanding of SaaS and IaaS architecture, network topologies and enterprise access controls.
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