Leidos, Inc.Hiring

Tier 1 Customer Service Representative

  • Remote, United States
  • Entry-level
  • Posted 5 days ago
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In one line

First-line support job answering phone and email questions from insurance marketplace users, with shift work across weekdays and some weekends.

About the role

Good fit for someone with a year of service experience who can juggle several systems at once and document each contact carefully.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Entry-level
Skills
ServiceNow, TIBCO MFT, Password resets, Knowledge base
Posted
30 Oct 2026
Last checked
1 Nov 2026

What you will do

  • Take Tier 1 inquiries from insurance issuers, agents, brokers and state agency users by phone and email
  • Reset passwords and unlock accounts across marketplace applications, including TIBCO MFT
  • Log tickets in ServiceNow and route them to the right internal group or Tier 2
  • Triage requests by marketplace function and give process guidance from the knowledge base

What they look for

  • GED or higher
  • At least one year in customer service using several systems at once
  • Experience following up and closing out customer issues
  • Clear verbal and written communication

A typical week

  • Answering calls and emails during an 8am to 8pm weekday operation
  • Working some expanded weekend shifts in September and October
  • Logging and routing tickets in ServiceNow
  • Escalating IT issues to keep users working

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Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Tier 1 Customer Service Representative as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is an entry-level role. The posting asks for: GED or higher; at least one year in customer service using several systems at once; experience following up and closing out customer issues. Skills it names include ServiceNow, TIBCO MFT, Password resets, Knowledge base.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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Leidos, Inc.Remote, United States
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