A nonprofit health and dental benefits associationHiring

Sr Service Mgmt Admin

  • Remote, United States
  • Senior
  • Posted 3 weeks ago
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In one line

Administration-first ServiceNow role on an enterprise services team, handling platform support, configuration and ITSM processes for a benefits organisation.

About the role

Suits a hands-on ServiceNow administrator who works well with the business and looks for ways to improve service delivery and user experience.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Senior
Skills
ServiceNow, Flow Designer, ITSM, CMDB, Asset management, Service Catalog
Posted
13 Oct 2026
Last checked
3 Nov 2026

What you will do

  • Administer, monitor and support the ServiceNow platform day to day
  • Triage incidents, requests, defects, access needs and enhancement work
  • Configure users, groups, roles, forms, notifications, scheduled jobs and workflows
  • Build catalog items, reports, dashboards and knowledge content
  • Support upgrades, patches, clones, testing and release validation

What they look for

  • Hands-on ServiceNow administration experience
  • Ability to gather requirements and turn them into maintainable configurations
  • Familiarity with ITSM processes such as incident, request, problem and change
  • Clear documentation and communication skills

Nice to have

  • Experience with CMDB and asset data quality
  • Low-code automation skills

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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a senior role. The posting asks for: hands-on ServiceNow administration experience; ability to gather requirements and turn them into maintainable configurations; familiarity with ITSM processes such as incident, request, problem and change. Skills it names include ServiceNow, Flow Designer, ITSM, CMDB.

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A nonprofit health and dental benefits associationRemote, United States
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