Hello HeartHiring

User Support Specialist

  • USD 60,000 to 72,000 per year
  • Remote, United States
  • Full-time
  • Mid-level
  • Posted 7 days ago
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In one line

Customer support role handling email and phone requests from members of a heart health app, with a focus on investigating tricky app and device issues.

About the role

The team handles a steady support queue and escalates complex member problems to the right people. Careful notes, empathy and quick, accurate answers matter here.

At a glance

Pay
USD 60,000 to 72,000 per year
Remote scope
Remote, United States
Seniority
Mid-level
Employment
Full-time
Skills
Zendesk, ChatGPT, Claude, Gemini, HIPAA
Posted
22 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Manage the support queue, balancing email and phone replies with accurate notes
  • Meet targets for response times, member satisfaction and ticket quality
  • Own requests through to resolution and keep members informed along the way
  • Spot issues affecting many members, gather facts and escalate
  • Follow HIPAA and security rules when handling member information

What they look for

  • Prior customer or technical support experience
  • Clear written and verbal communication, able to explain technical issues simply
  • Strong problem solving, good judgment and organization under pressure
  • Open to feedback and comfortable asking for help
  • Experience with Zendesk or a similar support system

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job hxo7sjjiak
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting states USD 60,000 to 72,000 per year.

What experience is needed?

It is a mid-level role. The posting asks for: prior customer or technical support experience; clear written and verbal communication, able to explain technical issues simply; strong problem solving, good judgment and organization under pressure. Skills it names include Zendesk, ChatGPT, Claude, Gemini.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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