SupportYourAppHiring

SaaS Customer Support Consultant

  • Remote, Europe
  • Full-time
  • Mid-level
  • Posted 2 days ago
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or apply from Claude / ChatGPT / Muse

In one line

Email and phone support for software companies, handling tier 1 tickets and escalations; fully remote on a night shift aligned to US Eastern hours.

About the role

Front-line support work where cases get diagnosed, tracked and pushed to a fix or handed to the right team. Clear updates to customers and colleagues matter as much as closing tickets.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, Europe
Seniority
Mid-level
Employment
Full-time
Working hours
9:00 PM to 5:00 AM Eastern (EDT/GMT-4)
Skills
Zendesk, CRM systems, Troubleshooting, Customer support
Posted
27 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Answer customer questions by email and phone, resolving most first-tier requests
  • Troubleshoot reported problems and see investigations through to a fix or a handover
  • Keep open cases moving, with status updates for customers and internal contacts
  • Write up troubleshooting steps, causes and fixes so the team can reuse them
  • Work with product, engineering and customer success on harder issues

What they look for

  • Fluent English at C2 level, spoken and written
  • Prior support experience in a SaaS, software or technical setting
  • Hands-on use of a ticketing system such as Zendesk
  • Troubleshooting and problem-solving skills, with the drive to finish tasks
  • A laptop with at least 8GB of RAM and internet of 50 Mbps down and 40 Mbps up

Nice to have

  • Knowledge of or experience in the logistics industry

Benefits

  • Full-time, Monday to Friday, 9:00 PM to 5:00 AM Eastern time
  • Fully remote work in an international team
  • Pay in USD, plus a referral bonus
  • No time tracking, and health policy support

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job v4q2sw7bsy
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes, it is listed as remote, aimed at candidates in Europe. On hours, the posting says: 9:00 PM to 5:00 AM Eastern (EDT/GMT-4).

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: fluent English at C2 level, spoken and written; prior support experience in a SaaS, software or technical setting; hands-on use of a ticketing system such as Zendesk. Skills it names include Zendesk, CRM systems, Troubleshooting, Customer support.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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