A life science software companyHiring

Customer Support Specialist, APAC

  • AUD 85,000 to 100,000 per year
  • Remote, Australia
  • Full-time
  • Mid-level
  • Posted 9 days ago
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In one line

Remote customer support role for the Asia-Pacific region, helping research institutions use animal colony management software.

About the role

Support for tick@lab customers across APAC, from first contact to resolution, plus regional community work such as quarterly meetings and a biennial user group. The person becomes the region's main link to global product and development teams.

At a glance

Pay
AUD 85,000 to 100,000 per year
Remote scope
Remote, Australia
Seniority
Mid-level
Employment
Full-time
Working hours
AEST/AEDT working hours
Skills
Customer support
Posted
20 Oct 2026
Last checked
28 Oct 2026

What you will do

  • Handle APAC support requests through the web portal and see them through to resolution
  • Escalate urgent issues to meet service levels and coordinate cover with the regional technical specialist
  • Keep ticket records accurate and customers updated through the support hub
  • Run quarterly community meetings and help plan the biennial APAC user group
  • Pass regional customer feedback to product and development and follow it to an outcome

What they look for

  • At least one year in a customer facing or client support role
  • Ability to pick up software quickly and troubleshoot user problems
  • Clear written and spoken communication, including explaining technical points to any audience
  • Calm and professional handling of escalations

Benefits

  • 85,000 to 100,000 AUD per year plus superannuation
  • Up to 10% travel, including possible onsite visits and training

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Questions about this job

Can I do this job remotely, and from which countries?

The posting lists it as remote for people in Australia. On hours, the posting says: AEST/AEDT working hours.

What does this job pay?

The posting states AUD 85,000 to 100,000 per year.

What experience is needed?

It is a mid-level role. The posting asks for: at least one year in a customer facing or client support role; ability to pick up software quickly and troubleshoot user problems; clear written and spoken communication, including explaining technical points to any audience. Skills it names include Customer support.

How do I apply with Keywordise AI?

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