Customer Service Representative I

About the role

Front-line role handling customer inquiries and account requests while keeping records accurate. The position supports a positive customer experience and compliance with company policies.

At a glance

• PayNot stated in the posting
• Remote scopeRemote, United States
• Posted9 Oct 2026
• Last checked18 Oct 2026

What you will do

• Answer customer questions by phone, email and chat with accurate information
• Help with account upkeep, updates, service requests and general product questions
• Record interactions, requests and resolutions in CRM systems
• Route complex concerns or technical issues to the right team or supervisor
• Work with operations, technical support, sales and billing to resolve issues
• Join meetings, training and process improvement efforts

What they look for

• High school diploma or GED
• Fluency in Spanish for reading, writing and speaking
• Strong verbal and written communication with a customer focus
• Basic CRM and Microsoft Office skills, with Salesforce preferred
• Attention to detail and ability to handle multiple tasks in a fast-paced setting
• Problem-solving skills and sound judgment on when to escalate

Nice to have

• One to two years of customer service experience
• Background in healthcare, technology, education, finance, government or call centers

Benefits

• Paid personal and sick time off
• 401k with a strong match
• Eleven paid holidays
• Medical, dental and vision coverage
• Group life insurance, HSA and FSA, employee assistance and educational assistance