A legal services and member benefits contact centerHiring

Quality Specialist, Member Intake

  • Remote, United States
  • Full-time
  • Mid-level
  • Posted 3 weeks ago
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or apply from Claude / ChatGPT / Muse

In one line

Quality assurance role on a member intake contact center team, auditing calls, coaching agents and helping new hires get up to speed.

About the role

Call auditing and coaching support sit at the center of this job, with the aim of making agent performance and the member experience more consistent. Success shows up in faster new-hire ramp time and steadier QA scores.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Employment
Full-time
Skills
QA scorecards, Call auditing, CRM systems, QA tooling
Posted
8 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Audit a set number of calls per agent each week or month against the approved scorecard
  • Score calls with evidence and write clear feedback on every audit
  • Spot trends in call handling, dispositions, verification and member experience, then share them with supervisors and the quality manager
  • Join calibration sessions so scoring stays fair and consistent across the team
  • Watch how the primary and secondary disposition framework is used and flag misuse

What they look for

  • Two or more years in a contact center or member services setting, ideally with QA or team lead work
  • Strong written and spoken communication, at ease in a virtual classroom, a one to one coaching call and with leadership
  • Well organized and detail focused, able to juggle several cohorts, curriculum updates and QA cycles at once

Nice to have

  • Experience in a legal, insurance or member benefits contact center
  • Instructional design or QA certification such as ATD, CPTD or COPC

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

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ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job 52erb6hm3d
How to connect

Questions about this job

Can I do this job remotely, and from which countries?

Yes. The posting lists Quality Specialist, Member Intake as a remote role for candidates in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: two or more years in a contact center or member services setting, ideally with QA or team lead work; strong written and spoken communication, at ease in a virtual classroom, a one to one coaching call and with leadership; well organized and detail focused, able to juggle several cohorts, curriculum updates and QA cycles at once. Skills it names include QA scorecards, Call auditing, CRM systems, QA tooling.

How do I apply with Keywordise AI?

Select Apply with Keywordise AI, sign up and upload your CV. Keywordise writes a CV and a cover letter for this job from your real experience and applies for you. The 7-day free trial needs no card.

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A legal services and member benefits contact centerRemote, United States
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