Remote job · IT and software

Polish-Speaking Customer Support Specialist

Remote (Portugal)
A customer support services provider
Posted 13 Oct 2026

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About the role

A support role for Polish-speaking customers of a pet supplies business, handled by email, chat and phone. The position is based in Portugal and can be remote or on-site.

What you will do

Provide friendly support to Polish-speaking clients by email, chat and phone
Help with order status, product questions, returns and general pet care enquiries
Resolve customer issues quickly and keep satisfaction high
Log interactions and account details accurately in the support CRM
Work with colleagues to improve processes and response times

What they look for

Native or C2 Polish and professional working English
Strong written and verbal communication with an empathetic attitude
Comfort using several software tools and CRM systems
Residence in Portugal with a quiet home office for remote work

Benefits

Full-time contract with stability
Monthly performance-based bonus

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