Property Administration Assistant

About the role

A remote support role helping a property management firm keep tenant processes and paperwork running smoothly. The assistant handles referencing checks, documents, signatures and maintenance queries during UK business hours.

What you will do

• Start and chase tenant referencing checks following client procedures
• Upload, organise and keep documents accurate in the property management system
• Send tenancy paperwork to tenants for electronic signature and track completion
• Take inbound maintenance calls, log the issues and pass them to the right people
• Handle routine tenant contact by phone and email in a professional way
• Provide general admin support and keep records filed and current

What they look for

• Grade 12 matric as a minimum, with a diploma or NQF level 6 qualification an advantage
• Excellent written and spoken English and a clear telephone manner
• Good computer skills, including cloud document management or CRM tools
• Reliable fibre internet and a quiet home workspace
• Availability during UK business hours
• Prior experience in administration, customer service or property work

Nice to have

• Experience serving an international client remotely
• Familiarity with property management software or e-signature tools such as DocuSign
• Experience handling inbound calls and queries professionally