A global commercial biopharmaceutical companyHiring

Patient Support Specialist, Bilingual

  • Remote, United States
  • Mid-level
  • Posted 9 days ago
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In one line

Case management for rare disease patients and their caregivers, mostly by phone and video, covering therapy start, adherence and care transitions; West Coast candidates.

About the role

Support runs alongside sales, patient engagement and case managers, with a focus on pediatric patients growing into adult care. The role is educational and logistical, never medical advice.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Mid-level
Skills
Case management, Clinical nutrition, HIPAA
Posted
20 Oct 2026
Last checked
27 Oct 2026

What you will do

  • Teach patients and caregivers about the condition, medication safety, and how to take and store the drug
  • Coordinate therapy starts with sales, patient engagement and case managers, and keep patient logistics aligned
  • Spot adherence barriers such as diet fatigue, taste, social pressure, schedule limits and access problems
  • Document every patient contact promptly and follow privacy and program standards

What they look for

  • Bachelor's degree and five or more years in clinical nutrition, nursing or patient counselling
  • Demonstrated skill in supporting adherence and behaviour change
  • Comfort with phone and video conversations with patients and caregivers
  • Ability to escalate clinical red flags and safety concerns through the right channels
  • Bilingual communication with West Coast patients

Nice to have

  • Experience as a subject matter resource for a rare disease area such as PKU

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Message for Muse
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Questions about this job

Is this job fully remote, and from where?

The posting lists it as remote for people in the United States.

What does this job pay?

The posting does not state a salary, so there is no figure to quote.

What experience is needed?

It is a mid-level role. The posting asks for: bachelor's degree and five or more years in clinical nutrition, nursing or patient counselling; demonstrated skill in supporting adherence and behaviour change; comfort with phone and video conversations with patients and caregivers. Skills it names include Case management, Clinical nutrition, HIPAA.

How do I apply with Keywordise AI?

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A global commercial biopharmaceutical companyRemote, United States
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