Motorola Solutions, Inc.Hiring

Video Customer Support Manager

  • Remote, United States
  • Lead
  • Posted 3 days ago
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In one line

Remote support manager for the north eastern United States, owning video solution contracts and customer relationships from day to day.

About the role

The role sits in a managed and support services group that handles mobile video and vehicle intelligence products, keeping service levels and escalations on track.

At a glance

Pay
Not stated in the posting
Remote scope
Remote, United States
Seniority
Lead
Skills
Contract Management, Case Management
Posted
26 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Act as the single contact for contract management and service level compliance
  • Own service agreements, field resource deployment, case handling and escalations
  • Keep the services scope in line with the contract and explain customer duties
  • Coordinate technical changes such as new releases and reconfigurations
  • Report on technical performance and open service requests

What they look for

  • Familiarity with video solution deployment methods and quality processes
  • Experience managing customer contracts and service level agreements
  • Ability to direct complex issue resolution across several teams
  • Skill at building advisory relationships with account stakeholders

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Questions about this job

Is this a remote job, and where can I work from?

Yes. The posting lists Video Customer Support Manager as a remote role for candidates in the United States.

What does this job pay?

No pay range is stated in the posting.

What experience is needed?

It is a lead role. The posting asks for: familiarity with video solution deployment methods and quality processes; experience managing customer contracts and service level agreements; ability to direct complex issue resolution across several teams. Skills it names include Contract Management, Case Management.

How do I apply with Keywordise AI?

Press the Apply with Keywordise AI button and add your CV. Keywordise tailors your CV and cover letter to this posting and sends the application for you, with a free 7-day trial and no card.

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