WNSGlobalServices144Hiring

Out of Hours Team Leader, Operations

  • GBP 30,000 to 35,000 per year
  • Remote, United Kingdom
  • Full-time
  • Lead
  • Posted 2 weeks ago
Apply with Keywordise AI

or apply from Claude / ChatGPT / Muse

In one line

Lead a team of 10 to 18 customer service and claims staff on twilight shifts and weekends, fully remote or hybrid.

About the role

Leading a team inside a 24/7 out of hours operation that handles claims and customer contacts for insurance clients. Good work means steady service levels, engaged colleagues and sound calls under pressure.

At a glance

Pay
GBP 30,000 to 35,000 per year
Remote scope
Remote, United Kingdom
Seniority
Lead
Employment
Full-time
Skills
KPIs, Coaching, Claims handling
Posted
9 Oct 2026
Last checked
29 Oct 2026

What you will do

  • Track team and individual results against SLAs, KPIs and quality standards
  • Run one-to-ones, performance reviews and coaching sessions
  • Handle attendance, conduct and capability matters under company policy

What they look for

  • Prior team leader, senior advisor or similar leadership experience in insurance, claims, financial services or a contact centre
  • Track record of leading and developing teams in a busy operational setting
  • People management and coaching skills, with performance managed through KPIs
  • Clear communication and confident decisions when under pressure

Nice to have

  • Experience in a 24/7 customer service environment

A typical week

  • Twilight and evening shifts across the week
  • Weekend working as part of the out of hours rota
  • Bank holiday cover when the operation needs it
  • Working alongside other team leaders and operations managers

How Keywordise applies for you

  1. 1Upload your CVAdd your CV once. It takes about a minute.
  2. 2Tailored to this jobKeywordise writes a CV and a cover letter for this job from your real experience.
  3. 3The form fills itselfName, email, experience and screening questions, field by field.
  4. 4Application sentYou get a receipt and follow it in your dashboard.

Apply with Keywordise AI7-day free trial, no card.

Apply from your AI assistant

Connect Keywordise to your assistant once, then send it the prompt. It applies for you.

ClaudeConnectorChatGPTConnectorMuseby Meta

Claude

  1. In Claude, open Settings, then Connectors, and choose Add custom connector.
  2. Name it Keywordise and paste the connector URL.
  3. Click Connect, log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

ChatGPT

  1. In ChatGPT, open Settings, then Connectors. On plans that need it, turn on developer mode first.
  2. Add a new connector with the connector URL and choose OAuth. Leave the client ID and secret empty.
  3. Log in to Keywordise and approve. Then send the prompt in a new chat.
Connector URL
https://keywordise.com/mcp

Disconnect any time in your Keywordise settings.

Muse

  1. Open Muse (muse.ai or the app) and send it the message below.
  2. If Muse asks how to sign in, answer OAuth. Open the sign-in link it sends, log in to Keywordise and approve.
  3. Send the prompt. Muse asks before it sends anything.
Message for Muse
Add a custom connector called Keywordise. It is a remote MCP server at https://keywordise.com/mcp and uses OAuth. Give me the sign-in link.

Muse is available in the US only for now.

Prompt
Apply to Keywordise job ibybssyqcc
How to connect

Questions about this job

Is this job fully remote, and from where?

Yes. The posting lists Out of Hours Team Leader, Operations as a remote role for candidates in the United Kingdom.

What does this job pay?

The posting states GBP 30,000 to 35,000 per year.

What experience is needed?

It is a lead role. The posting asks for: prior team leader, senior advisor or similar leadership experience in insurance, claims, financial services or a contact centre; track record of leading and developing teams in a busy operational setting; people management and coaching skills, with performance managed through KPIs. Skills it names include KPIs, Coaching, Claims handling.

How do I apply with Keywordise AI?

Click Apply with Keywordise AI, create an account and upload your CV. Your CV and cover letter are written for this job from what you have really done, then Keywordise applies for you. Trial: 7 days, no card.

More remote office and administration jobs

All remote office and administration jobs
WNSGlobalServices144Remote, United Kingdom
Apply with Keywordise AI